Shipping Policies
Thank you for visiting and shopping at Importapart.com
Here at Importapart we take pride in the safe shipment of all our items big or small. Listed below are our policies, procedures, and restrictions on various shipping types provided.
Domestic Shipping Policies
Shipment processing time
All orders are processed within 1-2 business days of payment. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Domestic Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Many items we sell offer free shipping to the lower 48. Items are subject to additional shipping costs based on many differing factors.
| FedEx Express 2-Day (2-3 business days) |
FedEx Ground / Home (3–6 business days) |
|
| *Free service on select items | *Prices vary based on item specifics, size, buyer location | |
| FedEx Express Overnight Shipping (1–2 business days)$35-$77*Additional costs may vary(Services subject to carrier / regional delays) |
Overnight delivery is only available for orders with physical delivery addresses within the lower 48 continental United States. This service is only provide by FedEx Standard
Shipment to P.O. boxes or APO/FPO addresses
Importapart.com ships worldwide utilizing FedEx currier services and is limited to FedEx approved / exclusion shipping territories. (See Exclusion list below)
USPS (United State Postal Service) will only be used within the US Territories with P.O. Box, APO/FPO/DPO, Guam, Virgin Islands and Puerto Rico addresses.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation via email. This email will be a FedEx generated email from (trackingupdates@fedex.com) with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Freight Shipping
Freight shipping is available to any physical address within the lower 48 states. No international freight shipping is available. We will ship to any freight forwarder in lower 48 states. Contact with both parties will need to be established before shipment. We reserve the right to cancel any shipment if contact can not be made with customer to verify any information provided below. All freight items will require the following information.
- Recipient name
- Business name / Attn too
- Complete address
- Phone number
- Customer delivery window for accepting freight within (2-5 business days)
- With or w/o forklift / tractor on site
- Notation of loading dock (business only)
Damages
Importapart.com is not liable for any products damaged or lost during shipping. (See Missing or Stolen Shipments) Details will need to be provided via email as soon as possible notifying us of any issues. Pictures of items packaging, original box and materials will be needed. As well as detailed pictures of damages to item. A detail list of what was damaged and where damages on item are will need to be provided. To insure a proper investigation by importapart.com / carriers.
Received your order damaged? Please do NOT file a claim with the shipment carrier. Save all packaging materials and damaged goods. Contact us via email let us know as soon as possible:
- Email Brett@importapart.com
- Or alert us at 314-931-3615
International Shipping Policies
Importapart.com ships worldwide utilizing FedEx currier services and is limited to FedEx approved / exclusion shipping territories. (See Exclusion list below)
Expedited International shipping is provided via FedEx International Connect Plus. This service typically has a transit time of 2-5 business days. Transit times are calculated by FedEx to most major markets and do not reflect a guaranteed delivery date.
Customs, Duties, and Taxes
Importapart.com is not responsible for any customs, duties and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
International Shipping Costs
Expedited shipping cost varies based on predetermined provided rates by the carrier. All rates are based on transportation charges provided by the carrier. Importapart provides international shipping rates calculated and based off region / country costs averaged by FedEx. Costs include but are not limited to fuel surcharge, peak surcharge, out of area surcharge and base rates provided by FedEx.
International Region / Country Exclusion List
Turkey, Brazil, Peru, Russian Federation, Svalbard and Jan Mayen, Western Sahara, Guatemala, Netherlands Antilles, Saint Pierre and Miquelon, Wallis and Futuna, Western Samoa, International PO Boxes.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the carrier. Address responsibly lies on the customer to provide a complete accurate address upon checkout. Any missing address information may cause delays, miss delivery or undeliverable package. This is not the responsibility of Importapart. Additional shipping costs in this case will be the responsibility of the customer. We reserve the right to refuse shipment of the item based on a previous issue with customers address. If we cannot validate the address, an attempt to contact the customer to provide an updated address will be attempted. (Processes include contacting customers via provided email and phone number) If we cannot update / verify the address, the order may be canceled and refunded. (See contact details)
Importapart will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- Email first Brett@importapart.com
- Or alert us at 314-931-3615
Importapart.com is not responsible for lost or stolen items. This will be on the liability of the carrier and their policies on the matter.
A claim with the shipping carrier will be filed by Importapart. Claims opened by customers will void our ability to open any additional claim. Note some cases may involve local law enforcement. If applicable a replacement or refund of your order can be processed when the investigation is completed. If available an additional item can be purchased at any time. Please allow up to 30 days for the investigation to close properly.